(205) 970-6767


The White Room’s Return Policy for preownedweddingdresses.com

Purchasing a Sample Sale Gown:

We know that you will love your designer gown! However, if you need to return a gown, we are happy to help. Our goal is to make sure that you are confident purchasing your gown from The White Room! The White Room offers a 3 day return policy (online only) with a 10% restocking fee on all orders.

If you have gotten this far then congratulations! You must have found one or several gowns that you are interested in. When you receive your order, contact us by email (info@thewhiteroombirmingham.com) within two days. If we do not hear from you within two days, we will consider the gown satisfactory and no returns/refunds will be accepted.

Returning a gown:

If you decide to send the gown back to us, do so within five days by USPS, UPS or FedEx. First, Insure the package fully (for your protection). In addition, we will need to receive the package within seven days of shipping. The merchandise must be returned in the same condition.  Second, email us the the carrier’s name, tracking number within 24 hours. Upon receiving the gown, we will inspect it and, if in the same condition as the gown was sent to you, we will refund the price of the gown minus a 10% restocking fee. Shipping cost to and from you will not be refunded, only the cost of the gown.

You’ve found multiple gowns:

Many brides inquire about purchasing multiple dresses. That is perfectly fine! If you choose to keep one of the dresses, just send the ones that didn’t work back to us in accordance with the return policy above. Say you decide to keep one of the dresses, you will receive a refund for the dresses you returned and there will be no restocking fee. If you return all of the dresses, there will be a 10% restocking fee based on the highest price dress from your order. Say you need a few extra days to make a decision or talk to a seamstress about alterations, please send us an email to inquire about extra time.

Pack, insure and notify:

For your protection, ship your return with a shipping service that can be tracked, such as USPS, UPS or FedEx. Be sure to keep the receipt, as we will need tracking information associated with the return. We cannot guarantee a refund for returns sent via a non-traceable method. Notify us when you have shipped your return and provide us with the tracking number within 24 hours of being shipped. Once received, your return will be processed within five business days. Credits are processed upon confirmation and inspection of the return. We will email you a confirmation once the refund is processed. Please note, refunds will be issued for the original cost paid for the item and tax (if applicable). Shipping and handling fees will not be refunded.

Please feel free to call us at 205-970-6767 or email us at info@thewhiteroombirmingham.com if you have any questions. We are always happy to help.